Information we collect
Order enquiries include your name, email, destination, optional postcode and message. Feedback includes selected styles, comments and an optional email. Google handles member sign-in and provides a member identifier, email and available display name. We retain PayPal transaction identifiers, amounts, status and confirmed shipping details, along with member orders and points records.
Purposes & optional fields
We use information for quotes, production, communication, shipping, payment verification, support, points, abuse prevention and your requests. Suggestions inform product improvements; email is used to reply. Submitting a form does not subscribe you to marketing. We may be unable to process an order without essential contact/delivery details. Optional fields can be left blank.
Service providers
PayPal processes payments and carriers receive necessary delivery details. Google, Cloudflare and relevant providers support hosting, sign-in, storage and security. Providers may process information outside Hong Kong under their own policies. Our forms do not collect full card numbers or PayPal passwords. Disclosure is limited to providing services, legal requirements or appropriate consent.
Browser storage & security records
Cart contents, language, currency, wishlist and recent views are stored in your browser. Clearing site data removes these settings, not server orders or points. Sign-in and PayPal may use necessary cookies. Abuse-prevention records include hashed source IPs, timestamps and request counts; hosting providers may also process connection/security logs. Our storefront code currently contains no advertising trackers or Google Analytics.
Retention & safeguards
We restrict administrative access and take reasonable safeguards. Orders, payment, points and correspondence are retained as needed for fulfilment, accounting, legal obligations, disputes and security, with review of data no longer needed. We do not promise a fixed automatic deletion schedule that is not implemented. No system is absolutely secure; incidents are assessed and handled under applicable requirements.
Your requests
Email info@favolune.com to request access, correction or deletion of information no longer needed. Reasonable identity verification may be required. We may need to retain information for legal duties, open orders, refunds or disputes and will explain this where relevant. Do not send passwords, full card numbers or unnecessary identity documents in comments.
Policy changes
We date policy changes on this page. New purposes or changes requiring consent will be accompanied by appropriate notice or consent. Privacy contact: info@favolune.com.
株式會社灝峰(香港)有限公司
CR No. 2228656 · Hong Kong
info@favolune.com