FAVOLUNE / ORDERING GUIDE
Ordering questions, answered
What is included, how shipping is calculated, and what to expect from production and pickup. Ask us to confirm any missing specifications before ordering.
Is shipping included?
Delivery currently requires a quote. Share your destination and quantity; the item cost, shipping and total will be confirmed before payment.
Can I personalise my scene?
Yes. Share your ideas and we’ll confirm what is possible, including any additional cost, before making your scene.
Are the badges and figures included?
The product is the photographic display scene. Character badges and figures in the separate photo gallery are not included.
When will my order be dispatched?
Usually dispatches 7–15 days after payment and specification confirmation; transit time is additional. Special custom work follows the schedule agreed with the shop.
Which currency will I pay in?
Prices are based in Hong Kong dollars (HKD), and all payments are taken in HKD. Other currencies are estimates using daily reference rates. PayPal or your card issuer may apply different rates and fees; check the final amount before paying.
Where can I collect my order?
Appointment pickup in Kwun Tong, Hong Kong has a HK$0 shipping fee. Address: 香港九龍觀塘駿業里10號業運工業大廈3樓3A09室. Arrange the date and time with the shop before visiting.
Where can I check dimensions, materials and included parts?
Check the specifications on each product page. Missing details are marked as requiring confirmation. Share your collectible dimensions and confirm usable display space, materials and included parts before ordering.
How do I request a change or report a problem with my order?
Email info@favolune.com with your order reference and request. For an incorrect, damaged or misdescribed item, include photos and packaging details. Keep the item and packaging and confirm the return method before sending anything back. See the Terms for details.