Membership
Sign in with Google before creating an order to link it to your member identifier. Guest purchases remain available. Guest orders or earlier unlinked orders do not automatically earn points retrospectively. Protect your account and contact us about unexpected activity.
Earning
Earn 1 point for each whole HK$1 actually paid for base products after points discounts, rounded down. Shipping, taxes and personalisation surcharges do not earn points. Points are credited only after PayPal confirms completed payment; pending and unpaid payments do not qualify. Synchronisation may take a little time.
Redeeming
Redeem in blocks of 100 points for HK$1. The limit is 10% of the base product subtotal, rounded down to a whole HK$1. Only currently available points can be used; you cannot spend rewards not yet earned on this order. Shipping, taxes and personalisation surcharges cannot be discounted with points.
Reservations, cancellations & refunds
Selected points are reserved when an order is created. Cancel in My account before PayPal starts to release them; contact support once payment starts or for refunds. After a refund, support reverses rewards and restores redeemed points according to the refunded products, recorded as an adjustment. If a reversal creates a negative balance, future rewards first offset it.
Validity & restrictions
Points currently have no expiry date. They are not cash, cannot be withdrawn, sold or transferred to another member or shop. Duplicate credits, errors and verified misuse may be corrected after review; you can ask us to review a correction.
History & changes
My account shows the balance and latest 100 entries. Contact us for older records. Future programme changes or closure will be announced in advance with the treatment of existing points; unannounced rules will not retrospectively remove valid points. Contact: info@favolune.com.
株式會社灝峰(香港)有限公司
CR No. 2228656 · Hong Kong
info@favolune.com